Quick Summary: We respect your privacy. We collect only essential data, never sell your information, and use industry-standard security. You have full control over your data.
1. Introduction
ExamCrack AI ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using ExamCrack AI, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
- Name: For personalization
- Email address: For account creation and communications
- Phone number (optional): For SMS OTP and support
- Date of birth: To ensure age compliance
2.2 Usage Data
- Quiz attempts and scores
- Time spent on app/website
- Features used and frequency
- Preferred exam categories
- Language preferences
2.3 Payment Information
Payment processing is handled by Razorpay. We do not store your credit card details on our servers. We only receive:
- Transaction ID
- Payment status
- Last 4 digits of card (for reference)
2.4 Technical Information
- Device type and model
- Operating system version
- IP address (for security)
- Browser type (for web access)
- App version
3. How We Use Your Information
- To provide and maintain our service
- To personalize your learning experience
- To process payments and subscriptions
- To send important updates and notifications
- To provide customer support
- To improve our AI recommendations
- To detect and prevent fraud
- To comply with legal obligations
4. Data Sharing and Third Parties
We never sell your personal data. We share data only with:
4.1 Service Providers
| Provider |
Purpose |
Data Shared |
| Razorpay |
Payment processing |
Transaction details |
| Google Gemini |
AI-powered features |
Questions (anonymized) |
| Hostinger |
Web hosting |
Server data |
| Google Analytics |
Usage analytics |
Anonymized usage |
4.2 Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
5. Data Security
We implement industry-standard security measures:
- Encryption: All data transmitted via HTTPS/SSL
- Password hashing: Bcrypt encryption for passwords
- Secure servers: ISO-certified hosting infrastructure
- Access controls: Limited employee access to data
- Regular audits: Security reviews quarterly
- Data backup: Daily encrypted backups
6. Your Rights
You have the right to:
- Access: Request a copy of your data
- Correction: Update incorrect information
- Deletion: Request complete data removal
- Portability: Export your data in readable format
- Objection: Opt-out of certain data processing
- Restriction: Limit how we use your data
To exercise these rights, email privacy@examcrackai.com
7. Cookies and Tracking
We use cookies to:
- Keep you logged in
- Remember preferences
- Analyze usage patterns
- Improve user experience
You can disable cookies in your browser settings. Some features may not work without cookies.
8. Children's Privacy
Our service is intended for users aged 13 and above. We do not knowingly collect data from children under 13. If you believe a child has provided us data, contact us immediately at privacy@examcrackai.com
9. Data Retention
| Data Type |
Retention Period |
| Active account data |
As long as account exists |
| Inactive accounts |
24 months, then auto-deleted |
| Payment records |
7 years (legal requirement) |
| Support tickets |
3 years |
| Analytics data |
26 months (anonymized) |
10. International Users
Our servers are located in India. By using our service, you consent to data transfer to India. For EU users, we comply with GDPR requirements.
11. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be notified via:
- Email to registered users
- In-app notification
- Banner on website
12. Contact Us
For privacy-related concerns:
13. Grievance Officer
As per Indian IT Act requirements: